Order Policies





Basically, as a consumer you can only buy our products via Dr. E. Voss Professional Care Cosmetic Institutes.

Our business partners obtain their products directly from us.

Direct orders via our contact form are accepted under the following conditions:

1) For Consumer - We cannot provide you with a sales point within a radius of 25km from your place of residence.

2) Business Partners - You submit a valid business license from the beauty industry, with your order. - You are already a registered partner / customer with us.



The purchase contract is concluded with the EVBC GmbH, Dieselstrasse 14B, 50859 Cologne.

Responsible for content according to § 5 TMG: Dr. E. Voss & Mrs. Dipl. Ing. Britta Schüler-Voss, District Court Cologne HRB 65299, USTID DE 264135040

Managing Director: Dr. med. Eckart Voss, Dipl. Ing. Britta Schüler-Voss.

More information about us can be found in the imprint.


You can reach our customer service for questions, complaints and objections by calling +49 (0) 2234 9282660.



The contract is only possible in German and English. The presentation of the products on the website does not constitute a legally binding offer, but a non-binding online catalog. You can find information on this website about products. You can order the products via the contact form or by phone on +49 (0) 2234 9282660. Please indicate the name of the product and the desired size in ml. We will confirm your order by e-mail.



We are liable for material defects and legal defects in accordance with the relevant statutory provisions, in particular §§ 434 ff BGB.

Warranty claims of entrepreneurs expire one year after delivery.



For the given product prices shipping costs are added. For the delivery within Germany and to Austria we do not charge shipping costs from an order value of € 100.00 (for business partners € 200.00). For orders below those shipping costs, packaging and shipping costs are € 7.90. For the delivery to Switzerland we do not charge shipping costs from an order value above € 150,00. For orders below that, shipping and packaging cost 10 €. For delivery to other EU countries we charge a flat rate of € 10,00 (Balearic Islands / Canary Islands € 25,00). For deliveries to non-EU countries, additional customs duties, taxes and fees are usually incurred. Such orders are individually tailored. Shipping and packaging costs are available on request.



Your orders usually leave our post station one day after placing the order with us. According to our experiences the orders within Germany and to Austria arrive 1 to 3 working days after dispatch with you. Deliveries to Switzerland, Liechtenstein and other EU countries take about 2 to 7 working days.




You have three options. The payment is made in advance, direct debit or cash on delivery. Please note that there are additional costs for the cash on delivery method.


Debit - Your bank account will be charged within 2 weeks of your order.

Prepayment - If you select the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Cash on delivery - If you choose the payment method cash on delivery an additional fee of € 5,00 applies.



Is possible in our flagship store in Cologne. Bel Etage Cosmetics, Dieselstrasse 14B, 50859 Cologne.

In this case, you can pay additionally when picking up with debit card. 



Consumer revocation instruction
According to § 13 BGB a consumer is, any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor professional.



You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, or has taken possession of the goods. In order to exercise your right of withdrawal, you must contact (EVBC GmbH, Dieselstrasse 14B, 50859 Cologne, Tel: +49 (0) 2234 9282660, E-Mail: info@dr-evoss.com) by means of a clear statement (eg. one sent by post Letter, or e-mail) about your decision to withdraw from this contract.


Consequences of the cancellation

If you withdraw from this Agreement, we will return all payments we have received from you, including delivery charges (except for additional costs arising from choosing a different delivery method than the most favorable standard delivery). We have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling error on your side.


Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded, for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery, for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery, for delivery with scent samples.


Model withdrawal form for consumers

(If you want to cancel the contract, please fill out this form and send it back.)

Start of the withdrawal form

EVBC GmbH Dieselstrasse 14 B 50859 Cologne
FAX: +49 (0) 214 5009069
E-Mail: info@dr-evoss.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

 - name of the consumer (s)

- address of the consumer (s)

- Signature of the consumer (s) (only when notified on paper)

- date _______________ (*) Delete as appropriate.

End of the cancellation form


We care about the safe handling of your data. The data that you submit to us with this order will be processed solely for the purpose of ordering and maintaining the customer relationship. A further use of your data does not take place.